For patients
A patient picks a topic, chooses their doctor, and joins the queue — no fixed appointment time to arrange. They see their queue position and an estimated wait, and get updates by email as their request moves along.
A callback queue,
not a waiting room.
Patients join a short queue on your website. Your GPs call back whenever they have a gap — turning downtime into Medicare-billable phone consults, without changing how you already bill.
Telehealth Callbacks is in beta test with a small group of practices. Tell us about yours and we'll walk you through joining them.
Telehealth Callbacks Beta test
Callback queue for phone consults.
- Phone consults only — no video required
- Live queue position and wait time
- Billing stays in your existing system
How it works
Patients join a queue.
Your GPs call back.
For your practice
Requests land in a live dashboard. Your GPs can approve, complete, or mark "no answer" — including a one-click "complete" straight from the email notification, no dashboard login required.
Requests that go unanswered after 7 days expire automatically, and nothing is left hanging.
At a glance
What's included in the beta.
- No video required — phone consults only
- Patients see live queue position and wait time
- One-click complete from email, no dashboard login needed
- Billing stays in your existing system
- Requests expire automatically after 7 days if unanswered
- Also accessible through AIVA
Beta test All of it is in the beta now — join it and you have it from day one.
Telehealth Callbacks
Want Telehealth Callbacks while it's in beta?
Tell us about your practice and we'll talk you through the beta test — what's working, what's still moving, and whether it's a fit for how you run. No obligation, and nothing lands in your inbox that you didn't ask for.