AIVA — Your AI Virtual Assistant

The easy questions,
answered before they're asked.

AIVA (AI Virtual Assistant) is a chat assistant on your website — answering common questions about your practice, day or night, and helping patients take the next step, whatever that is.

We'll let you know the moment AIVA is available — and in the meantime, there's plenty on the platform you can use today.

Aiva's Knowledge in the Mediflare app, showing the practice details, about and services that Aiva answers from.

AIVA Coming soon

AI receptionist on your site.

Trained on your practice's own information
On your website, day or night
Every conversation saved and reviewable

How it works

Answers on the spot,
or a path to a person.

For patients

A chat bubble in the corner of your website, ready whenever a patient has a question.

Starts with Book an Appointment, Telehealth Callback or Make an Enquiry, or a typed question.
Hours, services, fees, which doctor to see — answered from your practice's real information.
Needs a callback? AIVA verifies them and joins them to the Telehealth Callbacks queue.
Already verified on your site? AIVA remembers them and links earlier chats to their account.

For your practice

Answers that reflect your practice specifically, not a generic template.

Trained on your practice's own profile, practitioners and hours.
Upload your own documents for AIVA to draw on as well.
Every conversation is saved and viewable in full.
A record of anything AIVA set up — a booking pointer, a Telehealth Callback, an enquiry.

Scope

AIVA answers practice information and helps patients take the right next step. It does not give medical advice.

Any conversation that needs real clinical judgement is handed off to your practice — through a booking, a callback request, or a direct enquiry — not answered by AIVA itself.

Getting started

Three things need to be in place before AIVA goes live.

01
Your branding

Logo and colours.
02
Your practice profile

Hours, services, fees.
03
The chat widget

Switched on for your site.

Once that's done, AIVA is ready.

At a glance

What's included when it launches.

Offers Book an Appointment, Telehealth Callback, or general Enquiry from the first message
Trained on your practice's own information
Verifies patient identity before booking a callback
Remembers a patient across visits once they're verified
Every conversation saved and reviewable
Available on your website, day or night

Coming soon All of it ships together at launch. Register your interest and you will hear first.

AIVA

Want AIVA the day it lands?

Tell us about your practice and we'll be in touch as soon as it's available. No obligation, and nothing lands in your inbox that you didn't ask for.

Call +61 2 8320 5832

The easy questions, answered before they're asked.

For patients

For your practice

Want AIVA the day it lands?

The easy questions,
answered before they're asked.