The Patient Experience Platform for Australian Healthcare
Everything patients see between visits, on one platform. Your website, always current. Your content, always RACGP-aligned. And as AI reshapes how patients find care, Mediflare's building the platform ready for it.
30+
years of experience in the healthcare industry
Everything, Included
Patients, Answered
Day or night, without tying up your phones
450+ Practices Across Australia
Patient Journey
Every touchpoint — the ad that found them, the site that answered their questions, the newsletter that kept them engaged — is a chance to extend the same care you already give in person.
DISCOVERY
Before they’ve even called, they’re already forming an opinion.
ENGAGEMENT
This is where questions get answered — or patients go quiet and look elsewhere.
ARRIVAL
The waiting room sets the tone for everything that follows.
CONSULTATION
Where your clinical care meets the information that helps them understand it.
FOLLOW-UP
The relationship doesn’t end at the door — it’s what brings them back next time.
Why This Matters
Most platforms stop at appointment booking.
We perfect every moment.
Unlike clinical software that focuses on in-practice workflows, MediFlare handles every patient interaction outside the consultation room — from their first Google search to their last follow-up.
Without Mediflare
With Mediflare
The Bottom Line
When every touchpoint works together, patient satisfaction goes up,
referrals increase, and you stop competing on price alone.
Mediflare Services
Professional tools and content that make patient communication effortless —
whilst keeping you compliant with Australian healthcare standards.
Reach patients the moment they search.
Get found by local patients actively searching for healthcare services. We handle everything from campaign creation to ongoing optimisation — so you're not learning Google Ads on top of running a practice.
Ad spend, transparently
Your monthly fee covers management, not ad spend — that's paid directly to Google, on top. Most practices start around $10/day and scale up as results come in. Full campaigns typically take about 3 months to mature.
A website that works as hard as you do.
Unlimited updates, security, and hosting — all included, with no large upfront cost. New staff, updated hours, a doctor who's moved on — let us know, and consider it done.
The real cost comparison
A site built to this standard would typically cost $3,000–$5,000 upfront, plus ongoing maintenance fees. Ours is one flat monthly rate, from $99, and it never stops improving.
How fast is fast?
Your launchpad site — homepage, contact, about, services, booking — is usually live within a couple of weeks. From there, we keep building alongside you.
Stay present between every visit.
Professionally written monthly health content, delivered by email and print, with a branded patient hub on your website. Review and personalise, or turn on auto-send and let it go out on its own.
The real cost comparison
Mailchimp alone runs $150+/month for a 5,000-subscriber list — and you're still writing, designing, and formatting everything yourself. Your Health Digital is $50/month, unlimited subscribers, content included.
Built for accreditation
RACGP standards require documented, regular patient education. Your monthly newsletter and health hub are exactly what accreditation reviewers look for — no extra paperwork.
Your AI receptionist, answering the easy questions first.
A chat bubble on your website that answers common questions — hours, services, fees — and guides patients straight into a Telehealth Callback when that's what they need. Verified, remembered, and available whenever your reception isn't.
Questions, not diagnoses
AIVA sticks to practice information — hours, services, fees, directions — and never offers medical advice or clinical opinions.
A front door to callbacks
When a patient needs more than an answer, AIVA verifies them and drops them straight into the Telehealth Callback queue.
A health resource that lives on your own site.
The Your Health Hub embeds directly on your practice website — patients browse articles, read past newsletters, and use interactive health calculators, all under your brand. Included free with Your Health Digital.
Included, not extra
The Health Hub isn't a separate purchase — it comes bundled with Your Health Digital at no additional cost. One subscription, both tools.
Yours, not ours
Patients see your logo, your colours, your practice name — not a third-party platform. It's a seamless extension of your own website.
Turn cancellation gaps into consults.
Patients join a short callback queue on your website — pick a topic, choose a doctor, and get a queue position. Your GPs call back whenever they have a gap, turning downtime into Medicare-billable phone consults.
Billing stays yours
Phone consults claim through your existing Medicare workflow — same item numbers, same process. Nothing new to reconcile.
No wasted slots
Patients hold a queue place rather than a fixed time, so your GPs fill genuine gaps instead of leaving booked slots empty.
Repeat scripts, referrals, and certificates — without the phone tag.
Patients submit a request online — prescription, referral, medical certificate, and more — pick how they'd like it delivered, and pay upfront. Your doctors review and approve from their inbox, no phone call required.
Paid upfront, approved after
Patients pay when they submit, but the charge only settles once a doctor approves — no awkward refunds, no chasing payment.
Off the phone, into the inbox
Requests land in your doctors' queue to action between patients, clearing the repeat-script calls that tie up reception all day.
The right reminder, at the right age.
A library of ready-to-use reminders — 45+ health assessments, 65+ shingles vaccines, 70+ pneumonia vaccines, birthday check-up nudges, and more — that go out automatically the moment a patient qualifies. No manual tracking, no missed windows.
Set once, runs on its own
Enable the reminders you want and the schedule runs automatically — no recall spreadsheets or manual tracking to maintain.
Mapped to MBS & NIP
Templates align to real item numbers and funded vaccine schedules, prompting the right patients at exactly the right time.
Compliance & Accreditation
Aligned to RACGP 6th Edition and AHPRA advertising guidelines — reviewed as the standards evolve.
Documented, monthly RACGP-aligned health content that supports your accreditation — one less thing to produce from scratch.
Your monthly newsletter and digital health hub double as ready-made accreditation evidence.
Every ad and marketing copy follows AHPRA advertising guidelines.
Standards shift over time — our content is reviewed against current guidelines as they evolve.
What Practices Say
Mediflare is transforming how Australian clinics connect with their patients. Here's what practice teams have to say.
450+ Trusted by clinics
Caloundra Central Family Clinic
Queensland GP Practice
Your Health helps our practice provide our patients with excellent updated information through our website and quarterly newsletter. Tremendous support.
Isabelle Allworth
Practice Manager
Would highly recommend Mediflare. Julian was a delight to deal with — he handled all our concerns efficiently and thoroughly. Our new website is exceptional.
Why Mediflare
Your website, your content, your practice — all in one place, always current.
Website, newsletter, ads, and more — connected in one place, not separate tools you're juggling between.
RACGP-aligned content, AHPRA-reviewed campaigns, updated without you lifting a finger.
As AIVA, Telehealth Callbacks, and more roll out, your platform grows — no new systems to learn, nothing to migrate.
Get Started
Book a free demo and see how Mediflare connects every patient touchpoint — no contracts, no lock-in.
450+
Clinics Trusted
Practices across Australia using Mediflare today.
30+
Years
Of healthcare marketing experience behind every site.
40%
More Rebookings
Average lift in patient rebookings across practices.
$0
Lock-In
No contracts or exit fees — cancel anytime.