Patients request what they need online — a repeat prescription, a referral, a medical certificate — pick how they'd like it delivered, and pay upfront. Your doctors review and approve from their inbox.
We'll let you know the moment Patient Requests is available — and in the meantime, there's plenty on the platform you can use today.
Patient Requests Coming soon
Scripts & referrals, online.
How it works
A patient verifies their identity, chooses what they need, picks their doctor, and fills in the details — for prescriptions, that includes searching an official medications database rather than typing free text.
They choose how it's delivered (collect in person, post, email, SMS, or straight to their pharmacy), then pay. Payment is only charged once the doctor actually approves the request — not before.
Requests appear in a live dashboard, with email, in-app, and browser notifications the moment one comes in. Your GPs approve, reject with a reason, or reassign — individually or in bulk.
Unanswered requests expire automatically after 7 days, cancelling the pending payment.
Request types
Repeat prescriptions
Medications are picked from an official database, not typed in. Sent as an eScript by email or SMS, straight to their pharmacy, posted or collected.
Specialist referrals
The patient gives the specialty and the reason, and can name a preferred specialist. Sent straight to them, posted or collected.
Medical certificates
Dates and reason captured up front, with the employer's name if the patient wants it included. Posted or collected from the practice.
Imaging referrals
The type of scan, the body part and the reason, plus a preferred imaging provider. Sent straight to the provider, posted or collected.
Pathology referrals
The test and the reason for it, plus a preferred pathology lab. Sent straight to the lab, posted or collected.
At a glance
Coming soon All of it ships together at launch. Register your interest and you will hear first.
Patient Requests
Tell us about your practice and we'll be in touch as soon as it's available. No obligation, and nothing lands in your inbox that you didn't ask for.